{"id":160963,"date":"2025-11-25T19:13:05","date_gmt":"2025-11-25T19:13:05","guid":{"rendered":"https:\/\/headful.io\/?post_type=usecase&#038;p=160963"},"modified":"2025-11-26T16:56:15","modified_gmt":"2025-11-26T16:56:15","slug":"service-communication","status":"publish","type":"usecase","link":"https:\/\/headful.io\/de\/usecase\/service-communication\/","title":{"rendered":"Service Communication"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row topheader has-bg need-focus style-color-lxmt-bg vc_custom_1763374368744 border-color-210407-color row-container with-zoomout with-parallax\" style=\"border-style: solid;border-bottom-width: 18px ;\" id=\"row-unique-0\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/office-workplace-table-with-reports-2024-11-29-22-17-38-utc-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-lxmt-bg\" style=\"opacity: 0.95;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row col-no-gutter triple-top-padding no-bottom-padding no-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-justify pos-center align_center column_parent col-lg-12 no-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-justify pos-center align_center column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible alpha-anim\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:996px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"h1 font-weight-600 text-color-210407-color\" ><span>\u00b7\u00b7\u00b7<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"fontsize-194405 font-weight-600 text-color-vyce-color\" ><span>Answers at the right time<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column text-lead\" ><p>Your team talks to customers every day<br \/>\n\u2014 but can\u2019t always find the right answer. headful fixes that.<\/p>\n<\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<span class=\"btn-container\" ><a role=\"button\"  href=\"https:\/\/headful.io\/de\/kontakt-formular\/\" class=\"custom-link btn btn-lg btn-custom-typo font-555555 font-weight-600 text-initial no-letterspace border-width-0 btn-color-210407 btn-icon-left\" title=\"Kontakt\">See How It Works<\/a><\/span><div class=\"empty-space empty-triple tablet-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"empty-space empty-double desktop-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-sticky class=\"data-sticky\"><div data-parent=\"true\" class=\"vc_row scroll-trigger-el scroll-trigger-el-mobile scroll-trigger-el-tablet scroll-trigger-parent row-container onepage-section\"data-sticky-trigger=\"scroll-trigger\" data-anim-state=\"\" data-anim-sticky=\"\" data-anim-els=\"\" data-anim-x=\"0\" data-anim-y=\"0\" data-anim-blur=\"0\" data-anim-perspective=\"0\" data-anim-rotate=\"0\" data-anim-origin=\"top center\" data-anim-target=\"el\" data-anim-scale=\"100\" data-anim-scale-step=\"\" data-anim-opacity=\"80\" data-anim-radius=\"\" data-anim-radius-unit=\"\" data-anim-start=\"\" data-anim-top=\"100\" data-anim-bottom=\"0\" data-anim-safe=\"\" data-anim-ease=\"sine\" data-label=\"top\" data-name=\"top\" style=\"--row-anim-transform-origin: top center;--row-anim-filter: blur(0px);--row-anim-transform: rotate(0deg) translateX(0vw) translateX(0vh) scale(1);--row-anim-opacity: 0.8;\" id=\"row-unique-1\"><div class=\"row unequal double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-justify pos-center align_center align_center_tablet align_center_mobile column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible bottom-t-top\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding style-color-233826-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h1 font-weight-600 text-color-xsdn-color\" ><span>The Challenge<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\" data-minheight=\"250\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left align_center_tablet align_center_mobile column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-light unexpand\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-lxmt-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p>A <b>customer calls<\/b>. The service rep clicks through folders and outdated docs \u2014 still no solution.<br \/>\nThe result: <b>long wait times<\/b>, frustrated customers, rising <b>pressure<\/b> on the team.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light shift_y_neg_single shift_y_fixed animate_when_almost_visible zoom-in\"  data-delay=\"400\" data-speed=\"800\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media tablet-hidden mobile-hidden text-center animate_when_almost_visible zoom-in\"><div class=\"single-wrapper\" style=\"max-width: 300px;\"><div class=\"tmb tmb-light  tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper\"><div class=\"fluid-svg\"><span id=\"icon-881624\" style=\"width:300px\" class=\"icon-media\"><img decoding=\"async\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/08\/headful_checkpoint-desktop.svg\" alt=\"\"><\/span><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-single desktop-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode-single-media desktop-hidden text-center\"><div class=\"single-wrapper\" style=\"max-width: 200px;\"><div class=\"tmb tmb-light  tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper\"><div class=\"fluid-svg\"><span id=\"icon-200878\" style=\"width:200px\" class=\"icon-media\"><img decoding=\"async\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/08\/headful_checkpoint-mobile-2.svg\" alt=\"\"><\/span><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-justify pos-center align_center align_center_tablet align_center_mobile column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible bottom-t-top\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding style-color-233826-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h1 font-weight-600 text-color-xsdn-color\" ><span>The Solution<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\" data-minheight=\"250\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left align_center_tablet align_center_mobile column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-light unexpand\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-lxmt-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p>headful <b>centralizes<\/b> thousands of service cases in <b>one intelligent interface<\/b>. <b>Search, click, solve<\/b> \u2014 without guesswork.<br \/>\nThe result: <b>schneller<\/b> answers, confident employees,<b> happier customers<\/b>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-233826-bg vc_custom_1763381748281 border-color-210407-color row-container\" style=\"border-style: solid;border-bottom-width: 18px ;\" id=\"row-unique-2\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/headful.io\/wp-content\/uploads\/2025\/08\/headful_sketch-07_green.svg);background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay\" style=\"opacity: 1;\" data-bg-noise-1=\"#3311db\" data-bg-noise-2=\"#3311db\" data-bg-noise-speed=\"1500\" data-bg-noise-size=\"1\"><span class=\"uncode-canvas-bg-noise-wrap\"><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"h1 font-weight-600 text-color-xsdn-color\" ><span>Active Modules<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-single-media  text-center\"><div class=\"single-wrapper\" style=\"max-width: 800px;\"><div class=\"tmb tmb-light  tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper\"><img decoding=\"async\" class=\"wp-image-161156\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02.png\" width=\"1744\" height=\"944\" alt=\"headful software A dashboard with toggle switches for various settings, some switched on and others off.\" srcset=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02.png 1744w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-300x162.png 300w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-1024x554.png 1024w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-768x416.png 768w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-1536x831.png 1536w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-18x10.png 18w, https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/headful_toggle_usecase-02-350x189.png 350w\" sizes=\"(max-width: 1744px) 100vw, 1744px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-3\"><div class=\"row double-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"h1 font-weight-600 text-color-nhtu-color\" ><span>Key impact<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-4\"><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode-wrapper uncode-counter-wrap\" ><h3  class=\"custom fontsize-106887-custom\"><span class=\"counter-prefix text-color-vyce-color\">-<\/span><span class=\"uncode-counter counter text-color-vyce-color\" data-val=\"30\">30<\/span><span class=\"counter-suffix text-color-vyce-color\">%<\/span><\/h3><div class=\"counter-text\"><p>handling time<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode-wrapper uncode-counter-wrap\" ><h3  class=\"custom fontsize-194075-custom\"><span class=\"counter-prefix text-color-vyce-color\">+<\/span><span class=\"uncode-counter counter text-color-vyce-color\" data-val=\"95\">95<\/span><span class=\"counter-suffix text-color-vyce-color\">%<\/span><\/h3><div class=\"counter-text\"><p>first-contact resolution<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-4 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode-wrapper uncode-counter-wrap\" ><h3  class=\"custom fontsize-900267-custom\"><span class=\"uncode-counter counter text-color-vyce-color\" data-val=\"1500\">1500<\/span><\/h3><div class=\"counter-text\"><p>cases indexed<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-5\"><div class=\"row double-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"h1 font-weight-600 text-color-nhtu-color\" ><span>How it works<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row five-columns row-container\" id=\"row-unique-6\"><div class=\"row-background background-element\" style=\"opacity: 1;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay\" style=\"opacity: 0.5;\" data-bg-noise-1=\"#f6f8fd\" data-bg-noise-speed=\"200\" data-bg-noise-size=\"1\"><span class=\"uncode-canvas-bg-noise-wrap\"><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row unequal col-half-gutter double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-2 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764087980712 vc_custom_preserve_tablet vc_custom_preserve_mobile border-color-210407-color no-block-padding  unradius-hg\" style=\"border-style: solid;border-top-width: 1px ;border-right-width: 1px ;border-bottom-width: 1px ;border-left-width: 1px ;\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764086106308 no-block-padding\" style=\"padding-top: 36px ;padding-bottom: 27px ;\" ><div class=\"uncont\" style=\" max-width:85%;\" ><div class=\"animate_when_almost_visible zoom-in icon-box icon-box-top  icongrid icon-media-image\" data-delay=\"200\"><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-2435-number-1-hover-draw.gif\" width=\"400\" height=\"400\" alt=\"headful software A bold blue number one on a white background, symbolizing excellence in Project Communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><p>Upload existing service cases and manuals<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-2 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764087984610 vc_custom_preserve_tablet vc_custom_preserve_mobile border-color-210407-color no-block-padding  unradius-hg\" style=\"border-style: solid;border-top-width: 1px ;border-right-width: 1px ;border-bottom-width: 1px ;border-left-width: 1px ;\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764086106308 no-block-padding\" style=\"padding-top: 36px ;padding-bottom: 27px ;\" ><div class=\"uncont\" style=\" max-width:85%;\" ><div class=\"animate_when_almost_visible zoom-in icon-box icon-box-top  icongrid icon-media-image\" data-delay=\"200\"><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-2434-number-2-hover-draw.gif\" width=\"400\" height=\"400\" alt=\"headful software A large, blue outline of the number 2 on a white background, symbolizing clear Project Communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><p>Define visibility rules and groups<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-2 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764087988643 vc_custom_preserve_tablet vc_custom_preserve_mobile border-color-210407-color no-block-padding  unradius-hg\" style=\"border-style: solid;border-top-width: 1px ;border-right-width: 1px ;border-bottom-width: 1px ;border-left-width: 1px ;\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764086106308 no-block-padding\" style=\"padding-top: 36px ;padding-bottom: 27px ;\" ><div class=\"uncont\" style=\" max-width:85%;\" ><div class=\"animate_when_almost_visible zoom-in icon-box icon-box-top  icongrid icon-media-image\" data-delay=\"200\"><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-2433-number-3-hover-draw.gif\" width=\"400\" height=\"400\" alt=\"headful software A large, blue, outlined number three represents Project Communication on a transparent background.\"  \/><\/span><\/div><div class=\"icon-box-content\"><p>Launch guided flows with the Service Wizard<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-2 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764087992308 vc_custom_preserve_tablet vc_custom_preserve_mobile border-color-210407-color no-block-padding  unradius-hg\" style=\"border-style: solid;border-top-width: 1px ;border-right-width: 1px ;border-bottom-width: 1px ;border-left-width: 1px ;\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764086106308 no-block-padding\" style=\"padding-top: 36px ;padding-bottom: 27px ;\" ><div class=\"uncont\" style=\" max-width:85%;\" ><div class=\"animate_when_almost_visible zoom-in icon-box icon-box-top  icongrid icon-media-image\" data-delay=\"200\"><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-2432-number-4-hover-draw.gif\" width=\"400\" height=\"400\" alt=\"headful software A blue outline of the number four, symbolizing strong project communication, on a transparent background.\"  \/><\/span><\/div><div class=\"icon-box-content\"><p>Share updates through Newscenter<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-2 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764087995343 vc_custom_preserve_tablet vc_custom_preserve_mobile border-color-210407-color no-block-padding  unradius-hg\" style=\"border-style: solid;border-top-width: 1px ;border-right-width: 1px ;border-bottom-width: 1px ;border-left-width: 1px ;\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  vc_custom_1764086106308 no-block-padding\" style=\"padding-top: 36px ;padding-bottom: 27px ;\" ><div class=\"uncont\" style=\" max-width:85%;\" ><div class=\"animate_when_almost_visible zoom-in icon-box icon-box-top  icongrid icon-media-image\" data-delay=\"200\"><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-2431-number-5-hover-draw.gif\" width=\"400\" height=\"400\" alt=\"headful software A large, blue outline of the number 5 on a white background symbolizes clarity\u2014perfect for highlighting Project Communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><p>Monitor performance and improve continuously<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-7\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner self-video uncode-video-container\" style=\"background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><div style=\"width: 640px;\" class=\"wp-video\"><video onloadeddata=\"this.play();\" loop playsinline muted aria-hidden=\"true\" role=\"presentation\" data-keepplaying class =\"background-video-shortcode\" data-ratio=\"1.7777777777778\" id=\"video-160963-1\" width=\"640\" height=\"360\" preload=\"metadata\" ><source type=\"video\/mp4\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/07\/853789-hd_1920_1080_25fps.mp4?_=1\" \/><\/video><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-lxmt-bg\" style=\"opacity: 0.95;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row col-double-gutter double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:900px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h4 class=\"h1 font-weight-600 text-color-nhtu-color\" ><span>&#8220;We used to onboard new agents for weeks. Now they\u2019re ready in hours.&#8221;<\/span><\/h4><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h6 class=\"fontsize-122158 font-weight-600 text-accent-color badge-style style-color-210407-bg text-uppercase\" ><span>Support Lead \u2014 Energy Company<\/span><\/h6><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-7\" data-row=\"script-row-unique-7\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-7\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-8\"><div class=\"row double-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-233826-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"h1 font-weight-600 text-color-xsdn-color\" ><span>Industries<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top  icongrid icon-media-image\" ><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-463-headset-customer-support-hover-pinch.gif\" width=\"400\" height=\"400\" alt=\"headful software Simple blue icon of a headset with a microphone, representing service communication, on a transparent background.\"  \/><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-1x-back\"><h3 class=\"h5\">Call Centers<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top  icongrid icon-media-image\" ><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-409-tool-hover-oscillate.gif\" width=\"400\" height=\"400\" alt=\"headful software Blue outline of a wrench icon tilted diagonally to the right on a transparent background, symbolizing service and communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-1x-back\"><h3 class=\"h5\">Field Service<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top  icongrid icon-media-image\" ><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-478-computer-display-hover-angle.gif\" width=\"400\" height=\"400\" alt=\"headful software Blue outline of a desktop computer monitor with a stand, symbolizing Service Communication, shown on a white background.\"  \/><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-1x-back\"><h3 class=\"h5\">IT Helpdesk<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top  icongrid icon-media-image\" ><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-shadow btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-39-cog-hover-mechanic.gif\" width=\"400\" height=\"400\" alt=\"headful software Simple blue gear icon with a circular center and six outer edges, symbolizing settings, configuration, or Service Communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-1x-back\"><h3 class=\"h5\">Tech Support<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-top  icongrid icon-media-image\" ><div class=\"icon-box-icon fa-container\" style=\"width:80px;\" ><span class=\"fa fa-stack fa-1x btn-color-210407 fa-rounded btn-disable-hover\"><img decoding=\"async\" class=\"\" src=\"https:\/\/headful.io\/wp-content\/uploads\/2025\/11\/wired-outline-60-documents-hover-swipe.gif\" width=\"400\" height=\"400\" alt=\"headful software Icon of two overlapping documents in blue outline, one in front displaying three horizontal lines as text\u2014ideal for representing Service Communication.\"  \/><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-1x-back\"><h3 class=\"h5\">Internal HR \/ Legal<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-6 mobile-hidden single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding  unradius-hg\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-lxmt-bg has-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h4 class=\"h1 font-weight-600 text-color-nhtu-color\" ><span>Business Value<\/span><\/h4><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left align_center_tablet align_center_mobile column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg  unradius-hg\" ><div class=\"uncont\" ><div class=\"uncode-wrapper uncode-list\" >\n<ul class=\"ul1\">\n<li class=\"li1\">Faster handling and resolution times<\/li>\n<li class=\"li1\">Less onboarding effort through guided flows<\/li>\n<li class=\"li1\">Always-updated central knowledge base<\/li>\n<li class=\"li1\">More confidence in every customer interaction<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><span class=\"btn-container\" ><a role=\"button\"  href=\"https:\/\/headful.io\/de\/kontakt-formular\/\" class=\"custom-link btn btn-lg btn-custom-typo font-555555 font-weight-600 text-initial no-letterspace border-width-0 btn-color-210407 btn-icon-left\" title=\"Kontakt\">See How It Works<\/a><\/span><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-8\" data-row=\"script-row-unique-8\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-8\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" style=\"z-index: 3;\" id=\"row-unique-9\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/headful.io\/wp-content\/uploads\/2024\/04\/headful_sketch-12_green.svg);background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row triple-top-padding triple-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter z_index_2\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding    parallax-el\" data-rellax-percentage=\"0.5\" data-rellax-speed=\"0.5\"><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:900px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h6 class=\"fontsize-122158 font-weight-600 text-accent-color badge-style style-color-210407-bg text-uppercase\" ><span>30 Tage gratis testen \u2013 ohne Risiko<\/span><\/h6><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"fontsize-194405 font-weight-600\" ><span>Empower your team to help help \u2014 not to search<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><span class=\"btn-container\" ><a role=\"button\"  href=\"https:\/\/registration.headful.io\/\" class=\"custom-link btn btn-lg btn-custom-typo font-555555 font-weight-600 text-initial no-letterspace border-width-0 btn-color-210407 btn-icon-left\" title=\"Kontakt\">Jetzt starten<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-9\" data-row=\"script-row-unique-9\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-9\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u00b7\u00b7\u00b7Answers at the right timeYour team talks to customers every day \u2014 but can\u2019t always find the right answer. headful [...]","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-160963","usecase","type-usecase","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Communication - headful<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Communication\" \/>\n<meta property=\"og:url\" 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